Services
Our Strength is a highly trained and motivated work force. Skilled and dedicated personnel for each of our processes.
Based on these strengths we undertake the following activities:
- TELE-COLLECTION FOR FINANCIAL PRODUCT COMPANIES / CELLULAR / BASIC PHONE OPERATORS & INTERNET BROADBAND SERVICE PROVIDER.
- CREDIT VERIFICATION / CUSTOMER PROFILING.
- DATA ENTRY FOR VARIOUS COMPANY
Features of APICAL Tele-Collection Services.
- Exclusive Infrastructure / Teams provided client wise. Teams comprise of Trained and motivated Managers, Supervisors, Team Leaders, Tele-Executives, Field Executives & Systems Executives.
- Solving of Customer Queries / Billing Disputes are given top priority before any collection activity is carried out.
- CUSTOMER CARE oriented Collection activity is given utmost importance.
- "COLLECTION & RETENTION" is the motto of all APICAL Executives.
- Customized Collection software, developed in-house is used for effective Collection Activity.
- Periodic Training Sessions for all Executives are conducted to ensure proper CODE OF CONDUCT during the entire Collection Activity.
- Fraud Control has been strictly implemented in terms of Receipt Control as well as maintaining the Confidentiality of the Client's Data.
- Daily MIS is generated client wise to measure the Productivity of all Staff.
SERVICES OFFERED:
- Tele / Field Collections for Credit Card Companies / Banks.
- Tele / Field Collections for Cellular / Basic Phone Operators.
- Tele / Field Collections for Home Loans.
- Tele / Field Collections for Financial Products like Personal Loans, Consumer Durables etc.
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